FREQUENTLY ASKED QUESTIONS - PRIVATE PAY

1) What kind of services does Call for Care, LLC provide?
We provide a broad range of Homemaker and Personal Care services in the Consumer’s home; however, we are NOT a nursing service and will not perform nursing tasks. Services we offer are specific to each individual’s needs. These services include, but are not limited to: Bathing, Dressing, Cooking, Light housekeeping (such as vacuuming, dusting, laundry, dishes, bathroom, etc), Respite for family members/caregivers, Accompany to doctor’s appointments, Shopping, Transportation (Must be able to transfer into a car. Unfortunately we do not have a wheelchair van at this time) Running errands, Companionship, etc.

2) To whom do you provide services?
We will provide services to anyone with a disability, illness, or injury that hinders them from being able to independently care for themselves.

3) Do you provide 24 hour services?
Call for Care, LLC will provide services any hour of the day, any day of the week, including weekends and holidays. Even though we will provide 24 hour services, we are not “on call” for emergency situations. We do require advanced notice.

4) How much advance notice should I give if I desire services?
For new clients, we recommend at least one week’s notice. It takes some time to gather the appropriate information for care, organize paper work, and schedule staff. For existing clients we require at least 48 hours notice.

5) How do I go about receiving services from your company?
It’s easy! First, give us a call to discuss what services you need. We will then set up a time where we can meet with you to go over the contract you desire, service plan, and payment arrangements. Once the paperwork is finished, services can begin.


6) What contract options do I have?
Call for Care, LLC offers two different contractual agreements. You can choose the one that best suits your needs. The contract descriptions are outlined below.

CONTRACT AGREEMENTS

Nonrecurring contract: If you opt for a nonrecurring contract, you choose to receive a specified number of days/hours of service with no further obligation to receive services from our company. With this agreement, payment is due BEFORE services start. This would be a good option for you if: you are trying to decide if you need the services we provide, family emergencies or vacations, or temporary disability. If, at the end of the specified time, you decide you would like to retain our services on a daily, weekly, or monthly basis then a recurring contract would be signed. Or you may enter into another nonrecurring contract agreement. You may enter into as many nonrecurring contracts as you like.

Recurring contract: Entering into a recurring contract agreement would be more appropriate if you need assistance for an unspecified amount of time. Under this agreement, Call for Care, LLC would provide ongoing services to you on a daily, weekly, or monthly basis (depending on your needs) until services are no longer necessary or desired. For example, we would come to your home and assist you with cleaning once a week, take you to your doctor appointment once a month, or assist with bathing three times a week.


7) How do I pay for services and how much does it cost?
The fees for both contracts are the same; however, the payment options depend on the contract you choose. If you have a nonrecurring agreement then payment is due BEFORE services are rendered. If you choose a recurring agreement, you may pay weekly, bi-weekly, or monthly. We accept cash, bank check, money orders, and personal checks. **Please note: If you have a nonrecurring contract and are paying with a personal check, services will NOT start until your check has cleared.**

The rate for our private pay services is $8.50 per half hour
(One Hour Minimum. Holidays rate is $10 per half hour. Transportation included in rates. )


8) What are the benefits to hiring your company as opposed to hiring an individual to provide care?
Below is a comparison of the differences of hiring an individual or our company to perform services.

 

Call for Care, LLC	VS	Private individual
		Less Expensive Must do your own background checks Same caregiver If caregiver cannot come in, you may go without care Unsure of training May need extensive notice Can be difficult to get holiday or weekend care May not be CPR/First Aid certified
More expensive Background checks and drug tests performed on all employees before hiring and at least annually thereafter. Choice of Caregivers so there is always a backup caregiver in case of illness, etc. Ongoing training of all employees Can provide services with very little notice Provide services on weekends and Holidays All staff are CPR/First Aid certified

9) What do you mean when you say you do background checks on all of your employees?
Upon consideration for hire, all potential employees must submit fingerprints to the Bureau of Criminal Investigation and Identification in London, Ohio. (If the employee has not lived in Ohio for the past 5 years, an FBI check is done.) We get the results of the fingerprints within two business days (it is done electronically). The results will show us whether or not the potential employee has been convicted of any crimes and if so, what kind of crime it was. We will not hire anyone convicted of a felony or with a past record of theft, abuse, or neglect of any kind. We also check references, past employers, driver’s license checks, and online abuse and sexual offender registries, and employees must pass a drug/alcohol screening.

10) Is your agency insured?
Yes we are. We also require our staff to carry increased coverage on their auto insurance in the unlikely event of an accident while transporting a client.

11) What are the conditions under which services may be terminated?
The contract that you sign will clearly state what conditions must occur before the contract may be terminated. However, here is a general list of reasons that services may be terminated:

• Services may be terminated if the client: moves; goes to hospital (unless client wishes to have us come to the hospital to perform services); becomes eligible to receive care through insurance and no longer needs our assistance; becomes able to care for him/herself (after an injury or illness, for example); can no longer afford care; is unhappy with our company; state of health becomes to skilled for our company.

• Services may also be terminated if Call for Care, LLC: feels that our staff is put in any danger while providing services; has not received proper payment; feel that our company can no longer provide the appropriate level of care for the client.

12) If I need to be hospitalized or am admitted to a long term care facility, can I still receive services from your company?
Yes, if you desire to pay for and receive private, supplemental care while hospitalized or in a nursing home, we will provide those services no matter where you are. But remember, we do not provide nursing care.

13) What do you mean by “nursing care”?
Our caregivers are CPR and First Aid certified, but they are not nurses. They do not have adequate training to perform nursing tasks such as medication administration, giving injections, or performing wound care. If you require assistance with nursing tasks, we can guide you in the right direction to receive nursing services in your home. Most nursing services are covered under insurances too.

14) What kind of training do your caregivers receive?
Our caregivers receive training to perform a wide variety of personal care and homemaking services. They receive general personal care training (ex: How to give a bed bath, How to make an occupied bed, etc) and they will receive specific training to care for each individual. They receive training upon hire and continued training through mandatory staff in-services. Our staff is also trained on fire and tornado safety, and CPR/First Aid. All employees will need to pass a competency exam prior to hire and must pass strict skills exam prior to working with any of our Consumers.

15) If I really like a particular caregiver, can I hire her privately?
Unfortunately, we do not allow our caregivers to work privately with a client. Every day that services are rendered, the client must sign off on the caregiver’s documentation. On that documentation it states that by signing, you acknowledge two things: that the employee was, in fact, there that day and performed all of the duties requested and that if the caregiver is privately employed by you within 90 days from that date that you, the client, would pay Call for Care, LLC $800.00 in liquidated damages. Caregivers are also warned that working privately for a client is grounds for termination. However, if you really like a particular caregiver, please let us know. We will do our best to make sure she/he works with you on a regular basis.

16) What are my other options for assistance at home?
There are many different options for receiving assistance at home. We realize that you would probably prefer to have your insurance cover the cost of home care services. Call for Care, LLC does not accept insurance coverage at this time, but we are willing to help you explore other options should they be available to you.

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